Privacy Policy
Your Privacy and Confidentiality are Our Top Priority.
We understand that seeking mental health support is a deeply personal and sensitive process. Your privacy and the confidentiality of your information are of the utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and handle your Protected Health Information (PHI) and other personal data in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.
By using this website and our services, you consent to the practices described in this policy.
1. Information We Collect
We collect information to provide and improve our services to you. The types of information we may collect include:
Protected Health Information (PHI): This includes information that identifies you and relates to your past, present, or future physical or mental health condition, and the provision of health care to you. This may include your name, contact information, appointment dates, therapy notes, and billing information.
Personal Information: This is non-health-related information that can be used to identify you. This may include your name, email address, phone number, and any information you provide through contact forms on our website.
Website Usage Data: We use standard web analytics tools (e.g., Google Analytics) to collect non-identifiable information about how visitors use our website. This includes your IP address, browser type, operating system, and the pages you visit. This data helps us improve the functionality and content of our website.
2. How We Use Your Information
We use your information for the following purposes:
To Provide Therapy Services: We use your PHI to schedule appointments, conduct therapy sessions, maintain clinical records, and coordinate with other healthcare providers as authorized by you.
For Billing and Payment: We use your information to process payments for our services and to submit claims to your insurance company as needed.
To Communicate with You: We use your contact information to respond to your inquiries, send appointment reminders, and provide other information related to our services.
To Improve Our Website: We use website usage data to understand how our website is used and to make improvements to its content and design.
3. How We Protect Your Information
We are committed to protecting your information and have implemented robust security measures to safeguard it.
HIPAA Compliance: We adhere strictly to HIPAA regulations. Your Protected Health Information (PHI) is stored and transmitted using secure, encrypted platforms. Our electronic health records (EHR) system is specifically designed for HIPAA compliance.
Secure Technology: We use SSL/TLS encryption to protect data transmitted through our website. Our communication platforms are end-to-end encrypted to ensure the confidentiality of our conversations.
Strict Access Controls: Only authorized personnel have access to your information, and their access is limited to what is necessary to perform their duties.
Physical Safeguards: Physical files, if any, are stored in a locked and secure location with restricted access.
4. Disclosure of Your Information
Your privacy is our top priority. We will not sell, rent, or lease your personal information to third parties. We will only disclose your information under the following circumstances:
With Your Consent: We will only share your PHI with third parties (e.g., other healthcare providers, family members) with your explicit written authorization.
For Treatment, Payment, or Healthcare Operations: We may use and disclose your PHI without your authorization for the purposes of your treatment, payment for services, and our healthcare operations (e.g., quality assurance, training).
As Required by Law: We may be required to disclose your information without your consent in certain limited situations, such as:
To comply with a court order or subpoena.
To report suspected child or elder abuse.
If you are a danger to yourself or others.
To report certain infectious diseases as required by law.
To law enforcement in specific, legally defined situations.
5. Your Rights
Under HIPAA, you have certain rights regarding your Protected Health Information. These rights include:
Right to Access: You have the right to inspect and receive a copy of your mental health and billing records.
Right to Amend: You have the right to request an amendment to your records if you believe the information is incorrect or incomplete.
Right to an Accounting of Disclosures: You have the right to request a list of certain disclosures of your PHI.
Right to Request Restrictions: You have the right to request restrictions on the use and disclosure of your PHI.
Right to Confidential Communications: You have the right to request that we communicate with you in a certain way or at a certain location (e.g., sending appointment reminders to a specific email address).
Right to a Paper Copy: You have the right to obtain a paper copy of this Privacy Policy upon request.
6. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this page periodically to stay informed about our privacy practices.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please do not hesitate to contact us.
Nurture Health Therapy Group Inc.
4880 Donald Ross Rd., Ste. 200
Palm Beach Gardens, Florida 33418
561-570-4450
info@nurturehealththerapy.com
Thank you for trusting us with your mental health journey. We are honored to be a part of it and are dedicated to protecting your privacy every step of the way.